From Startup to Success: Ben Walker’s Journey in the Transcription Industry

Ben Walker, a seasoned entrepreneur and industry expert, founded Ditto Transcripts (formerly Transcription Outsourcing, LLC) 14 years ago. The company is a transcription services provider based in the United States that has been a leader in legal, law enforcement, academic, financial, and medical transcription for over a decade.

Initially, the company was focused solely on medical transcription. Then, as technology in healthcare advanced and medical records went digital, Walker had to diversify Ditto’s services to include legal, law enforcement, academic, financial, and general business transcription to keep the business afloat. Despite facing many competitors, the company’s turning point came when it was awarded its first major law enforcement contract with the Arkansas State Police. This contract remains a milestone for Walker and his company, as Ditto has since received similar awards from dozens of other law enforcement agencies.

Now, Ditto works with prominent clients worldwide, including government agencies, single-practice physicians and attorneys, and entire university systems. The company offers HIPAA and CJIS-compliant medical, legal, law enforcement, academic, and financial transcription services. They focus on fast, accurate, and reliable transcription services while simultaneously providing a human touch. The company also prides itself on personalized services and active client support, hiring highly skilled, U.S.-based transcriptionists to ensure top-quality transcribed content that is 99% accurate.

Unlike other transcription companies that blindly rely on AI technology and software, the entire team, including all of their transcriptionists, believe in “transcribing the human way,” offering a personalized approach that accurately reviews audio files or handwritten notes and perfects the transcription. Ditto is confident in its system and provides a free trial to all new clients, allowing them to get a feel for how Ditto works before deciding whether to move forward with a project or a contract with them.

As a leader in the transcription industry, Walker and Ditto will continue to stay committed to the quality of its services while maintaining a strict security protocol for all clients. The company’s core value is the human approach to everything they do, answering every phone call before it gets to voicemail and returning every email the same day. 

Apart from providing transcription services, Ditto also offers video subtitle and captioning services. As a result, Ditto’s subtitle and captioning services have helped clients make their videos accessible and understandable to audiences worldwide. In addition, the company’s captioning and subtitling services ensure compliance with the Americans with Disabilities Act (ADA) and the Federal Communications Commission (FCC) regulations.

Ditto also offers translation services. With the world becoming more globalized, businesses need their content translated into various languages for various reasons. Ditto’s team of experienced translators specialize in translating documents and videos from one language to another.

With Ditto’s dedication to providing excellent transcription, captioning, and translation services, the company has gained recognition in the industry. Ditto’s commitment to quality and customer satisfaction has helped the company build a strong reputation in the industry.

Ben Walker’s journey to building a successful transcription, captioning, and translation company has been challenging and rewarding at the same time. His commitment to quality, customer satisfaction, and personalized service has helped Ditto gain recognition in the industry. With the world becoming more globalized, the demand for transcription, captioning, and translation services will continue to increase, and Ditto is well-positioned to provide excellent service to its clients.

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