Unless you’ve been living under a rock for the last ten years, you’ve probably heard of VoIP technology. Using IP Telephony to transmit voice data, we’re able to talk to people around the world for virtually nothing. But it’s so much more than just phone service.
VoIP has the power to transform the way you work and the way you talk. Whether you want to save money, get greater mobility out of your phone service, or work without wires, VoIP can meet your needs. But there are also other things that VoIP can do as well. VoIP can take your business communications to new heights, and we hope that you’ll keep that in mind now that you know all the ways it can benefit you.
VoIP Routing
The term VoIP routing refers to the process of directing a phone call from one location to another. It can be used for internal routing, where calls are directed from one branch office to another, or for external routing, where calls are directed from one part of the world to another. Another way this feature is useful is follow-me call routing.
With follow-me call routing, you can forward your calls from one number to another. This can be particularly useful if you work from home or travel frequently for work. For example, if you travel from one city to another each week, it may be easier for clients to reach you by calling your main office instead of waiting for the call to go through when you arrive at your destination. You can set your calls to ring multiple phones or ring a certain number of times before going to the next.
Automated Receptionist
VoIP systems can be set up to answer incoming calls, direct them to the right person, and even take messages, says TechTarget. This is ideal if you have a small business or if you’re out of the office often. With an automated receptionist, you won’t have to worry about managing your own answering service or hiring someone else to do it for you.
Call Center
With the right software and hardware, VoIP can be used as a call center solution for your business. You can route incoming calls to different departments or employees according to their location or role within the company. The system will automatically direct calls based on the number that’s dialed, so customers won’t have to guess which department they need to speak with or call back later when someone else is available instead of getting an immediate response from someone who knows what they’re doing.
Video Conferencing
Many VoIP systems come equipped with video conferencing capabilities that allow users to see each other over the internet instead of just hearing each other’s voices through their computer speakers or phones.
Do Not Disturb (DND)
The do-not-disturb feature allows employees to block incoming calls during certain hours of the day. When you turn this feature on, you won’t need to worry about dealing with the phone. It won’t ring. This feature is useful when you have employees working the night shift and on weekends.
Voicemail Transcription
Voicemail transcription allows users to get voicemails as text messages instead of audio files. This is great for those who want to see what messages are being left without having to listen through them manually. It also makes it easier for someone who doesn’t speak English as their first language to read their messages without having to listen through them first.
Call Screening
With call screening, users can choose which callers get through and which ones don’t based on caller ID information or other criteria like location or time zone. Find out who’s calling, and decide how to handle it. Send it to voicemail, push it to your mobile phone, or simply di
sconnect it.
If you think these features are great, there are many more you can get with Ooma for business. Learn about more features like “Music-on-hold, Digital Fax, and Salesforce Integration.”