11 Questions You Should Ask a Toronto Plumbing Company Before Contracting It

When you need plumbing services, you should choose a highly reliable company for it. From this article, you’ll get to know how to find the most professional provider in your area.

When you need a Toronto plumber, you might be spoilt for choice. There are so many providers in this area and it might be challenging to detect the best one, especially if you’re pressed for time. In this article, you’ll find a list of questions that should help you to assess the professionalism of a plumbing company before signing a contract with it. Even if you hardly understand anything in this sphere, you should be able to hire skilled and qualified professionals who will promptly fix any issue.

How Long Has the Company Been in the Business?

The longer a service provider has been in the game, the more credible it seems. If a company’s quality of service is substandard, it will hardly stay on the market for more than a couple of years. Companies that have been around for five years or longer are likely to know their business very well.

What Is the Company’s Rating and What Do Customers Write About It in Their Reviews?

You shouldn’t rely exclusively on the reviews from the company’s official website — obviously, you’ll find only positive information there. Instead, you should look for sites and apps with impartial reviews. Mind that even on such sources, not all information is unbiased. A company might hire professional writers to leave good reviews about it. Or, the provider might ask its employees to leave such reviews. In theory, businesses might also commission negative reviews about their competitors — but that would be an extremely rare occasion.

You should compare the number and essence of positive and negative reviews about the provider. It’s ok if you find a couple of complaints about the company whose services you’re planning to use. Its rating should be “good” or “excellent”, which corresponds to four or five stars out of five.

Do All Plumbers Have a License?

Every professional plumber in Toronto should have a license. This document proves that they have the necessary knowledge and skills to deliver plumbing services. If a person lacks a license, how can they convince anyone that they indeed can carry out repairs?

Can You Contact Them 24/7?

You might detect plumbing issues at any time of the day. A good company will never make you wait till morning or Monday to be able to contact them.

How Long Will You Need to Wait for the Plumber?

Some types of plumbing repairs are urgent. For instance, you shouldn’t wait a second if you smell a gas leak. Water leaks or flooding in the basement might seriously damage your house and belongings, so you need to fix them as promptly as possible. Ideally, the company should send a plumber to you immediately after you ask for help.

How Extensive Is the List of Services?

The more services a company offers, the better. Plumbers should be able to cope with the following types of work:

  • Installation
  • Replacement
  • Maintenance
  • Repair

Systematic maintenance should help you to avoid expenses on repairs. When buying a unit, you should check its predicted lifespan and replace it once this term is over.

Which Types of Equipment Do Plumbers Work with?

A professional and experienced plumber should be ready to handle equipment of any age, brand and type. When you get in touch with the provider, they will ask you to tell them which model you have. They will require this information to send the most experienced specialist to you as well as prepare the right tools and spare parts.

Modern water heaters, sump pumps, garbage disposal units and other solutions tend to be rather complicated. If you try to fix them with your own hands, you might only aggravate the issue. It would be much wiser to wait until an experienced plumber arrives.

Will You Be Able to Use Your Equipment the Same Day?

Top companies can fix nearly any type of problem in a few hours. The sooner you call a plumber, the quicker you’ll be able to heat the water, take a shower and use the toilet.

Is the Pricing Affordable?

To understand what the word “affordable” means, you should compare the prices of different providers in your area. Your expenses might depend on the following factors:

  • The type of the problem
  • The level of its complexity
  • The type of equipment

Typically, a plumbing company will charge you per hour. However, some might offer fixed prices.

Will a Company Provide You with a Free Estimate?

Top providers give free estimates to their clients twice. First, they let you know the approximate range of upcoming expenses when you get in touch with them. They rely on your verbal description of the problem and maybe also photos and video. Then, the plumber arrives at your house, investigates the situation with their own eyes and gives you a more accurate estimate. The plumber shouldn’t start doing anything until you confirm you’re ready to pay this price.

Will They Give You a Guarantee for Their Work?

After the work is finished, you should receive a guarantee. In case something goes wrong after the plumber leaves, you’ll report about it and they will come back to fix the issue for free. When using the services of a company that doesn’t give a guarantee, you might need to pay from your own pocket for all the repeated repairs and the damage that they incur. If the plumber and the company have insurance, it will cover these costs.

Final Thoughts

Hopefully, this article came in handy and now you better understand how to choose a top plumbing company in Toronto. Make sure that the service provider has been in the business long enough and customers are satisfied with the quality of its services. Ask whether plumbers are licensed, which types of equipment they can work with and how promptly they will attend to you. A good company should provide you with a free estimate and give a guarantee for its work. Its pricing should be affordable and you should be able to contact it 24/7.

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